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Frequently asked questions

 

Frequently asked questions, we integrate them into self-service Q&A. If you have other questions, you can get in touch with us Or send us an email to:dfm.t@dfmiot.com or  dfm.c@dfmiot.com
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Are all the switches IP rated?
Except for S11 which is not waterproof, all other series are waterproof.
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Is it possible to pair a non-dimmable switch with a dimmable controller?
Yes. It will work as a normal ON-OFF switch.
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Is the FOB switch compatible with dimmable controllers?
One gank cannot be compatible with a dimmer, two gank can.
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Are the Grid switches compatible with dimmable controllers?
Yes. They will work the same as wall mounted dimmable switches.
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Why is the controlling range of my switch shorter than the distance in the product description?
The maximum controlling distance comes from DFM laboratory test results. The actual distance in practical use might vary due to environmental difference. Please make sure the antenna of the receiving controller is not shielded by metal plates first. The presence of walls, cables, metal pipes or RF interference in the area can also influence the distance.
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Can the wireless switch be used in a bathroom?
IP65 rated switch can be used in the bathroom.
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How many controllers can a switch be paired with?
An unlimited number of controllers.
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